1. Introduction
Thank you for choosing lana.clinic. This Refund Policy outlines the terms and conditions for refunds for our products and services.
By making a purchase or using our services, you agree to the terms of this Refund Policy.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Cancellation Before Service:If you cancel a scheduled service at least 48 hours in advance, you may be eligible for a full refund.
- Product Defects:If a product purchased is defective or damaged upon receipt, you may request a refund or replacement within 14 days.
- Service Dissatisfaction:If you are not satisfied with a service due to a valid reason, please contact us to discuss a potential refund.
3. Non-Refundable Items
Certain items and services are non-refundable, including:
- Digital Products:Downloaded eBooks, guides, or other digital materials.
- Partially Used Services:Refunds are not available for services that have already been partially completed.
- Change of Mind:Refunds are not issued for changes in personal preference or dissatisfaction without a valid reason.
4. Refund Process
To request a refund, follow these steps:
- Step 1:Contact our support team at support@lana.clinic with your order details.
- Step 2:Provide proof of purchase and explain the reason for your refund request.
- Step 3:Allow 5–10 business days for us to process your request and notify you of the outcome.
5. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or payment method for pending transactions.
- Contact your bank or payment provider, as processing times may vary.
- If you still have issues, contact us at support@lana.clinic.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated 'Last Updated' date.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us.