1. Introduction

Welcome to lana.clinic. This Shipping Policy outlines how we process and handle your orders, including shipping options, timeframes, and costs. We strive to ensure a smooth and reliable shipping experience for our customers.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

2. Shipping Methods and Costs

We offer several shipping options depending on your location and the size of your order.

• Standard Shipping:Delivered within 5-7 business days. Costs vary by location.
• Express Shipping:Delivered within 1-3 business days for an additional fee.
• International Shipping:Available to select countries. Delivery time may vary.

3. Order Processing

Once we receive your order, we aim to process it within 1-2 business days. Orders are not processed on weekends or holidays.

You will receive an email notification once your order has been processed and shipped.

4. Shipping Timeframes

The estimated delivery time for your order depends on the shipping method selected and the destination.

• Domestic Orders:Usually arrive within 5-7 business days depending on your shipping choice.
• International Orders:Can take 7-14 business days or longer, depending on your location and customs processing.

5. Shipping Delays

While we strive to ship your order promptly, there may be delays due to unforeseen circumstances, including high demand, holidays, or weather disruptions. We will inform you of any significant delays that may impact your delivery.

6. Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for delays or issues arising from inaccurate shipping information.

7. Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses. Additionally, some products may be restricted for shipping to certain regions due to legal or regulatory restrictions.

8. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email to monitor your package’s progress.

9. Order Issues

If you experience any issues with your shipment, such as missing or damaged items, please contact us immediately so we can assist you in resolving the problem.

10. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated 'Last Updated' date.

11. Contact Us

If you have any questions or concerns about our shipping process, please contact us, and we will be happy to assist you.

Last Updated:

25/11/2024